One of my troupers is having difficulty getting in after installing a new RC viewer. Support chat told her it sounded like she had been banned - oh, that was VERY helpful. It's simply not the case and anyway unimaginable. I advised her to try the Nicholaz viewer (a big thank you to Nicholaz Beresford) and to make sure she had tried logging in to different regions in case it was a sim problem. Also passed along forum fixes clear cache and rest firewall.
Update: She can't get in, still. :(((((((((((
Also - the RC (release candidate) is NOT the official viewer - it's a test version. The official viewer is pretty buggy, though. Troubles with the RC are to be expected as it isn't in general release.
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PLZ LEEVE A MEZZAGE KTHNXBAI