I went along to the noon bug triage because there was a(nother) protest brewing and I just wanted to hear what was going on (about group IMs). The issue wasn't on the board, however the Lindens in attendance said they would pass on information about the degree of concern the general populace have about the issue, i.e. that in a world where only a small number of people can be in the same sim, communication depends upon group IMs, and SL without the ability to communicate is not useful at all to most people.I don't know what else they could do, however the important missing piece may just be that when there's a serious issue people want a bit of information periodically or they think the company doesn't care and isn't doing anything. I'm sure LL is unhappy that there's a problem and has a team working on it, but a lot of customers default to believing the worst since there is no trust anymore. Communicating can be a drag as it takes time away from fixing the problem, and we are just so sticky and repetitive, but it really is important.

[2009/06/22 12:11] Soft Linden: Kona / Alexa - I think we can at least make sure the folks working on this know that people are hungry for an update
[2009/06/22 12:12] Alexa Linden: yes soft, I have posted as such on the internal :)
[2009/06/22 12:12] Kona Linden: So, no, there's nothing more as to when it's going to be fixed at this time till Dev teams have a final solution
[2009/06/22 12:12] Soft Linden: I don't know if we can do anything to expedite it, but without public updates I can understand people getting cranky.
[2009/06/22 12:14] Q Linden: fwiw, it's not an issue where we change one line of code and it gets better -- chat is specifically challenging on a scaling issue