Gwyneth LLewelyn pointed out this page of LL employee reviews of their workplace.
Looking at a few "Advice to Senior Management" notes, it seems employees feel a lack of direction and too much confusion in the hierachy. Waste of money, poor customer service, hubris, isolation, and lack of communication are criticisms, while the positive remarks focused on intelligent coworkers and the "cool product" factor.
After I gave up on the idea of SL being foremost for customers, I decided LL must just be making a nice place to work for their employees. That wasn't my fave, but at least it was something. Some of the employees seem to suffer from the same things we suffer, though, so it seems to be reduced to being a disfunctional corporate society.
posted by - 2:00 PM