*surfs around for a while*

I don't remember Jack ever being "a hero and a legend" to SL customers. That seems like hyperbole to me. Surely I'd've known if it were true in any degree at all. I think perhaps Philip fills that spot with some people, although there is no across-the-board thinking for us. Some feel that way about Torley. Others feel the opposite about Philip and Torley. Jack always seemed highly skilled at implementing whatever it was he wanted to get done, but what he was doing never seemed like it had much to do with making customers happy.

Labels: Dept. of No Effing Way